Privacy Policy
Last updated: 15.07.2026
1. Data Controller
This website is operated by ALUCAD SAS, which acts as the data controller for the personal information collected through this website.
ALUCAD SAS
France
Privacy Contact: Hendrickx Laurent
Email: direction@alucad.fr
General enquiries: contact@alucad.com
2. Scope
This Privacy Policy explains how we collect, use, store and protect your personal data when you:
- Visit our website
- Contact us
- Request a quotation
- Place an order
- Communicate with us
- Use our services
We are committed to protecting your personal information in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection laws.
3. Information We Collect
Depending on your interaction with us, we may collect the following information.
Identity and Contact Information
- Name
- Email address
- Telephone number
- Job title
Business Information
- Company name
- Company address
- Postal code
- Country
- VAT number
Order and Billing Information
- Billing address
- Payment information required for invoicing
- Order history
Technical Documents
When requesting quotations or manufacturing services, you may provide:
- CAD files
- Technical drawings
- Specifications
- Manufacturing documentation
These documents are treated as confidential and are used solely for evaluating, manufacturing and supporting your project.
Website Usage Information
When visiting our website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Page visisted
- Date and time of access
- Referring website
4. How We Collect Your Information
We collect information when you:
- Submit a contact form
- Request a quotation
- Place an order
- Contact us by email or telephone
- Visit our website
- Accept cookies
5. Legal Basis for Processing
Under the GDPR, we process your personal data on one or more of the following legal bases:
Contract
To prepare quotations, fulfil orders, manufacture products, process payments and provide customer support.
Legal Obligation
To comply with tax, accounting and other legal requirements.
Legitimate Interest
To operate our business securely, protect our systems, maintain backups, improve our website and respond to enquiries.
Consent
For analytics cookies and any other non-essential technologies that require your consent.
6. How We Use Your Information
We use your information to:
- Respond to enquiries
- Prepare quotations
- Process orders
- Manufacture and deliver products
- Issue invoices
- Provide customer support
- Comply with legal obligations
- Improve our website and services
- Maintain the security of our systems
We never sell or rent your personal information to third parties.
7. Project Files and Confidential Information
When you contact ALUCAD regarding a project, you may provide us with technical or commercially sensitive information, including drawings, CAD or STEP files, specifications, tolerances, product designs, quantities, pricing information and other project documentation.
How We Use Your Project Information
Project files and information provided to us are used only where necessary to:
- Assess the feasibility of your project
- Prepare quotations and cost estimates
- Provide technical or design assistance
- Plan and carry out manufacturing, machining, finishing, quality control, packaging and other services requested by you
- Communicate with you regarding your enquiry, project or order
- Maintain appropriate records relating to quotations, projects and orders
Access and Sharing
Access to project information is limited to ALUCAD personnel and, where necessary, our manufacturing partners, suppliers, subcontractors or service providers who require the information to assess or carry out the relevant work.
We do not sell your project files or use your designs for unrelated commercial purposes.
Where project information needs to be shared with a partner or supplier outside the European Economic Area, we take appropriate measures to protect the information and, where personal data is involved, apply the safeguards required under applicable data protection law.
Storage and Security
We take appropriate technical and organisational measures to protect project files and confidential information against unauthorised access, disclosure, alteration, loss or misuse.
If your project requires specific confidentiality, security, data-handling or non-disclosure requirements, please inform us before providing the relevant files.
Retention of Project Files
We retain project files and related information only for as long as reasonably necessary for the purposes for which they were provided, including the preparation of quotations, performance of orders, ongoing customer support, repeat orders and compliance with applicable legal or contractual obligations.
Where appropriate, project information may also be retained for a reasonable period to maintain manufacturing records and enable us to support future or repeat production.
If you would like to discuss the deletion or continued retention of project files you have provided to us, please contact us at contact@alucad.com.
8. Who We Share Your Data With
We only share your personal information and project information where necessary to operate our business, provide the services you request or comply with legal obligations.
This may include:
- Manufacturing partners, suppliers and subcontractors involved in evaluating, producing, finishing, inspecting, packaging or otherwise supporting your project.
- Service providers that help us operate our business, such as email, IT, website hosting and other technology providers, where they process information on our behalf under appropriate safeguards.
- Professional advisers where necessary, such as accountants, legal advisers or insurers.
- Government, regulatory or other competent authorities where disclosure is required by law.
We do not sell your personal information or project information, or share it with third parties for their own advertising or marketing purposes.
9. International Data Transfers
Where our service providers process personal data outside the European Union or European Economic Area, we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.
10. Cookies
Our website uses cookies to improve your browsing experience.
Essential Cookies
These cookies are necessary for the website to function correctly and cannot be disabled.
Analytics Cookies
With your consent, we use Google Analytics 4 (GA4) to understand how visitors use our website and improve its performance.
Google Analytics collects information such as:
- Pages visited
- Time spent on pages
- Device type
- Browser
- General geographic location
We do not place analytics cookies until you have provided your consent through our cookie banner. You may withdraw your consent at any time through the cookie settings or your browser settings.
11. Data Storage and Security
We retain your personal data only as long as necessary:
- For the duration of your customer relationship
- To comply with legal obligations (e.g., tax regulations)
- For a reasonable period to resolve disputes and enforce agreements
- Analytics data is retained for no longer than 14 months before being anonymised or deleted
We take appropriate technical and organisational measures to protect your information.
These include:
- Secure Linux-based servers
- TLS encryption for data transmitted over the internet
- Regular software and security updates
- Firewall protection
- Restricted access to authorised personnel only
- Secure backup procedures
12. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data where legally permitted
- Restrict processing
- Object to processing based on legitimate interests
- Request a copy of your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise your rights, please contact the data controller (section 1).
13. Right to Lodge a Complaint
If you believe that your personal information has been processed unlawfully, you have the right to lodge a complaint with your local supervisory authority.
For users in France, the competent authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).
14. Data Breaches
In the event of a personal data breach, we will:
- Investigate the incident immediately.
- Take appropriate measures to contain and resolve the issue.
- Notify affected individuals without undue delay where required by law.
- Notify the relevant supervisory authority where required under the GDPR.
15. Children's Privacy
Our services are intended for businesses and are not directed towards children under the age of 16. We do not knowingly collect personal information from children.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. Any updates will be published on this page together with the revised effective date.